The information described on this page does not apply to Jax Metro members at this time. For payment options relevant to Jax Metro members, please visit the Jax Metro Payment Center
Pay Online (24/7)
Make your loan payment online here
Use this service only if you wish to submit a one-time payment or set up recurring monthly payments from an account you have at another financial institution. You may use your debit card or create an electronic draft using your checking or savings account information.
Depending on the type of loan, a convenience fee may be assessed at the time of each payment.
IMPORTANT: Payments made using this service will not post immediately to your loan. Payments submitted by 4pm (Eastern Time) on credit union business days will post to your loan on that business day. Payments made after 4pm (Eastern Time) Monday through Friday (or on weekends or holidays) will post to your loan on the following business day.
Online & Mobile Banking
Enroll in Self-Help Credit Union Online Banking and Mobile Banking to easily make payments by transferring funds from any Self-Help Credit Union account free of charge.
Automatic Recurring Monthly Payments
This payment option is completely free of charge and can be setup to draft an account at any financial institution.
View the Mortgage ACH Form for details on how to set up automatic recurring monthly mortgage payments.
For all other loan types, call our Member Services Center at 800-966-7353.
Pay in the Branch
Make a loan payment at any of our full-service branch locations in North Carolina (and one in Virginia). See the locations section of this website for a complete list of our branches to find the branch nearest to you.
NOTE: You can make your Self-Help Credit Union loan payments at any participating "Shared Branch" location. Find a Shared Branch location.
Pay By Mail
Pay By Phone (9am - 5pm, M-F)
Call 800-966-7353 to make a one-time payment by debit card or electronic draft from your checking or savings account. A convenience fee will be charged when you make a payment with the assistance of a Self-Help Credit Union member service representative.